This problem could be caused by two issues.
1) "The window only loading the Duels logo, and nothing else."
Our chat runs on Flash, so you may need to update your Flash in order to have the chatroom
load. You can check your Flash by going to this URL:
http://www.macromedia.com/software/flash/about/
This will tell you your current version of Flash. From the table below that, you will be
able to see if your computer has the newest version or not. You can download the new update
for Flash for free from their Player Download Center. This will also work on other websites
that utilize Flash.
2) "The chatroom is telling me that my user name and password are invalid."
In order to enter the chatroom, your computer needs to establish a connection with the chat
server. If chat is particularly busy, with lots of people coming and going, it make take a
few tries to establish a connection and enter chat. We recommend that you try refreshing the
chat window a few times, until you are able to log in.
If this doesn't work, send an email at
support@duels.de
detailing the problem. Please include the browser you are using (Safari,
Internet Explorer, Firefox, etc.) and if you are using your computer at home, work, school,
etc. Some places have firewalls installed that can cause problems with our chat client.